Help with my delivery
Tracking your order and help if something goes wrong.
Where is my order?
Tracking your order. As soon as your order is dispatched, we’ll email you a shipping confirmation with a tracking link. If you can’t find it, please check your spam or junk folder. Tracking may not update until the courier has scanned your parcel, wh
My order hasn't arrived
Check your tracking first. Your tracking link, in your shipping confirmation email, will show where your parcel is and whether the courier has left any messages, such as a missed delivery or a parcel waiting for collection. When should it arrive?. Fr
My order says delivered but I haven’t received it
Sorry to hear your parcel hasn’t turned up. Most “delivered” parcels are found nearby, so please try these checks first:. Still can’t find it?. Please contact us with your order number within 7 days of the delivery date, and let us know which checks
I missed my delivery. What should I do?
If you weren’t in when your parcel arrived, the carrier will usually leave a card or send you a message explaining what to do next. Depending on the carrier, you can normally:. Your tracking link will also show any delivery attempts and the options a
Something is missing or wrong in my order
Something missing?. Before contacting us, please check:. If an item is still missing, please contact us with your order number and tell us which item is missing. Received the wrong item?. Please contact us with your order number, details of what you
My delivery arrived damaged
Sorry to hear your order arrived damaged. Please:. We’ll look into it and arrange a replacement or refund. Is the product faulty rather than damaged in delivery?. If your mouthguard or accessory is faulty rather than damaged in transit, see My mouthg