Have a question about our mouthguards or need assistance with your order? Our team is here to help! Get in touch with us for expert advice, product support, or any other inquiries—we’re always happy to assist.

For phone enquiries, our team is available Monday to Friday, 9:00 AM – 5:30 PM (UK Time). Give us a call, and we’ll be happy to assist you!

OPRO

Something missing?Before contacting us, please check:<ul dir="ltr"><li>All the packaging. Smaller items, such as cases or cleaning tablets, can sometimes be tucked inside other packaging.</li><li>Whether your order is coming in more than one parcel. Occasionally items are sent separately, for example a personalised item from our lab. Your shipping confirmation email will show if there&#x2019;s more than one parcel.</li></ul>If an item is still missing, please contact us with your order number and tell us which item is missing.Received the wrong item?Please contact us with your order number, details of what you received, and a photo of the item.Please let us know about any missing or incorrect items within 7 days of delivery.

Something missing?. Before contacting us, please check:. If an item is still missing, please contact us with your order number and tell us which item is missing. Received the wrong item?. Please contact us with your order number, details of what you

Something is missing or wrong in my order

Delivery and Shipping

Help with my delivery

Why do I need a mouthguard?

What makes an OPRO mouthguard different?

Which level of mouthguard should I choose?

Should I choose youth or adult size?

Can I wear a mouthguard with braces?

Can I wear a mouthguard for teeth grinding (bruxism)?

Choosing the right Mouthguard

Are OPRO mouthguards safety tested?

What are OPRO mouthguards made from, and are they safe?

What is antimicrobial protection?

Can I wear a mouthguard with veneers or other dental work?

Materials and Safety Information

How do I clean my mouthguard?

How should I store my mouthguard?

How often should I replace my mouthguard?

Care and Cleaning

About our Mouthguards

What payment methods do you accept?

Can I order a custom design for my team or club?

Can I add a name to my mouthguard?

Can I change my order?

How do I cancel my order?

Can I change my delivery address?

Can I get a VAT invoice or receipt?

Ordering and Payments

How much is delivery and how long does it take?

Do you offer free shipping?

Which countries do you deliver to?

Will I have to pay customs or import charges?

Can my order be sent to more than one address?

When will my order be dispatched?

Delivery information

Where is my order?

My order hasn't arrived

My order says delivered but I haven’t received it

I missed my delivery. What should I do?

My delivery arrived damaged

How do I fit my mouthguard?

How do I fit my Instant Custom-Fit mouthguard?

How do I fit my Gold or Silver mouthguard?

How do I fit my Bronze mouthguard?

How do I fit my Night Guard?

Can I remould my mouthguard?

My mouthguard doesn’t fit. What can I do?

Our Precision-Fit Guarantee

Fitting your mouthguard

How do I return an item?

Can I return a mouthguard I’ve opened or fitted?

Can I return part of my order?

Do I have to pay for returns?

I bought my mouthguard from another retailer. Can I return it to you?

When will I get my refund?

Can I exchange an item?

My mouthguard is faulty. What should I do?

Returns, refunds and exchanges

What is the Dental Warranty?

Do I need to register for the Dental Warranty?

Dental warranty

Something is missing or wrong in my orderUpdated 4 hours ago