Have a question about our mouthguards or need assistance with your order? Our team is here to help! Get in touch with us for expert advice, product support, or any other inquiries—we’re always happy to assist.

For phone enquiries, our team is available Monday to Friday, 9:00 AM – 5:30 PM (UK Time). Give us a call, and we’ll be happy to assist you!

OPRO

Find answers to your questions at the OPRO Help Centre. Explore delivery options, return policies, and product support.

Help Centre | Delivery, Returns & Support | OPRO

Do you offer free shipping?

How long does delivery take?

Do you offer expedited shipping?

Will I be charged VAT and Import Duties for Overseas order?

What do I do if my delivery does not arrive?

My delivery is damaged - what should I do?

Can my order be dispatched to multiple delivery addresses?

How do I track my order?

Delivery Options

Delivery

How do I return an item purchased through this site?

How can I obtain a new returns label?

Can I exchange an item?

How do I return an item purchased from another retailer?

Returns

Our Precision-Fit Guarantee

Instant Custom Fitting Videos

Gold Mouthguard Fitting Videos

Silver Mouthguard Fitting Videos

Bronze Mouthguard Fitting Videos

Night Guard Fitting Video

How do I fit my mouthguard?

Can I remould my OPRO mouthguard if it doesn’t fit perfectly the first time?

Fitting Advice

How do I clean my mouthguard?

Cleaning Advice

What is Antimicrobial and why should I include it?

At what age would I change from a junior to an adult mouthguard?

I wear temporary braces, so what's the best option for me?

I wear fixed braces, so what's the best option for me?

Should I be wearing the mouthguard to sleep?

I tried moulding my mouthguard but it still isn't the exact fit I want, can I boil it again?

What's the difference between single and double layer protection?

Are OPRO mouthguards CE and UKCA certified?

What material are OPRO mouthguards made from?

Do OPRO Self-Fit mouthguards contain latex or BPA?

How often should I replace my sports gumshield?

What's the difference between the 3 Instant Custom Fit protection levels?

Are mouthguards poisonous?

Product Questions

What should I do if there is a discrepancy with my order?

Can I change my order once I have placed it?

What happens if my mouthguard doesn't fit?

How should I store my mouthguard when I am not wearing it?

Will my mouthguard come with a case?

What's the difference between the levels of mouthguards?

Why do I need a mouthguard?

What makes an OPRO mouthguard different to others?

How long does a mouthguard last?

What payment options do you offer?

Do you have any job vacancies?

How do I cancel my order?

FAQs