Ordering and Payments
Everything you need to know about placing and managing your order.
What payment methods do you accept?
What payment methods do you accept?. We accept the following payment methods:. The options available to you are shown at checkout and may depend on your device. For example, Apple Pay only appears on Apple devices. All transactions are secure and enc
Can I order a custom design for my team or club?
Ordering your school or club’s design. If your school or club has a design with us, you can order it as an Instant Custom-Fit mouthguard from our Schools and Clubs page. You can also add the wearer’s name for free when you order. If your club is part
Can I add a name to my mouthguard?
Yes, on our School and Club design mouthguards. When you order, you’ll have the option to add the wearer’s name for free. The name is added to the underside of the mouthguard to help identify it, so it can’t be seen when the mouthguard is worn. Name
Can I change my order?
Please contact us as soon as possible. We’ll do our best to help, but we can only make changes before your order has been processed for dispatch. What we can change. We’re unable to add items to an existing order. If you’d like something else, please
How do I cancel my order?
How do I cancel my order?. Please contact us with your order number as soon as possible. If your order hasn’t been dispatched yet, we’ll do our best to cancel it for you. If part of your order has already been dispatched. Please contact us and we’ll
Can I change my delivery address?
Please contact us as soon as possible with your order number and the correct address. If your order hasn’t been dispatched yet, we’ll do our best to update it for you. Changing the delivery country. We’re unable to change the delivery country on an e
Can I get a VAT invoice or receipt?
Receipts. Your order confirmation email is your receipt. It shows your order number, the items you ordered, any discounts and delivery charges, the amount of tax (VAT) included, and the total you paid. VAT invoices. If you need a formal VAT invoice,