Returns, refunds and exchanges
Returns, refunds and exchanges made simple.
How do I return an item?
You can return items bought from opro.com within 30 days of delivery, as long as they’re unopened and in their original packaging. If you bought from another retailer, please contact them about returns. Returning from the UK. Returns from the UK are
Can I return a mouthguard I’ve opened or fitted?
For hygiene reasons, we’re unable to accept returns of mouthguards that have been opened, fitted or worn, unless they’re faulty. Not happy with the fit?. You don’t need to return it. Your mouthguard can be remolded, so see Can I remold my mouthguard?
Can I return part of my order?
Yes. You don’t need to return your whole order. Just return the items you’d like to send back, following the steps in How do I return an item?. Each item must be unopened, in its original packaging and returned within 30 days of delivery. Once we’ve
Do I have to pay for returns?
No, returns are free. If you’re in the UK, create your free returns label on our returns portal. If you’re outside the UK, please contact us with your order number and we’ll let you know what to do. See How do I return an item? for the full steps.
I bought my mouthguard from another retailer. Can I return it to you?
We can only accept returns of items bought from opro.com. If you bought your OPRO product from another retailer, such as a sports shop or online marketplace, please contact them about returns and refunds, as their own returns policy will apply. Need
When will I get my refund?
Once we’ve received and checked your return, we aim to refund you within 5 working days. We’ll email you to let you know when your refund has been processed. Your refund will be made to your original payment method. Please allow a few extra days for
Can I exchange an item?
We don’t offer direct exchanges. If you’d like a different size, color or design, please:. This is the quickest way to get the item you want, as you don’t need to wait for your return to arrive before ordering. Items must be unopened and in their ori
My mouthguard is faulty. What should I do?
Sorry to hear there’s a problem with your mouthguard. Please contact us with:. Our team will look into it and let you know the next steps. Can you see color showing through the tooth impressions?. After fitting, it’s normal to see some of the outer c