OPRO

Once we&#x2019;ve received and checked your return, we aim to refund you within 5 working days. We&#x2019;ll email you to let you know when your refund has been processed.Your refund will be made to your original payment method. Please allow a few extra days for your bank or card provider to process it.Haven&#x2019;t received your refund?<ul dir="ltr"><li>Not heard from us yet? If it&#x2019;s been more than 10 working days since you sent your return, please contact us with your order number and proof of postage, and we&#x2019;ll look into it.</li><li>Had our refund email, but can&#x2019;t see the money? Refunds can take a few days to appear, depending on your bank or card provider. If it&#x2019;s been more than 7 working days since your refund was processed, please contact us with your order number.</li></ul>For full details, see our <a href="https://www.opro.com/policies/refund-policy">Return and Refund Policy</a>.

Once we’ve received and checked your return, we aim to refund you within 5 working days. We’ll email you to let you know when your refund has been processed. Your refund will be made to your original payment method. Please allow a few extra days for

When will I get my refund?

Returns, refunds and exchanges

Why do I need a mouthguard?

What makes an OPRO mouthguard different?

What’s the difference between the levels of mouthguards?

Should I choose youth or adult size?

Can I wear a mouthguard with braces?

Choosing the right Mouthguard

Are OPRO mouthguards safety tested?

What are OPRO mouthguards made from, and are they safe?

What is antimicrobial protection?

Can I wear a mouthguard with veneers or other dental work?

Materials and Safety Information

How do I clean my mouthguard?

How should I store my mouthguard?

How long does a mouthguard last?

Care and Cleaning

About our Mouthguards

What payment methods do you accept?

Ca n I order a custom design for my team or club?

Can I add a name to my mouthguard?

Can I change my order?

How do I cancel my order?

Can I change my delivery address?

Can I get an invoice or receipt?

Ordering and Payments

How much is delivery and how long does it take?

Do you offer free shipping?

Which countries do you deliver to?

Will I have to pay customs or import charges?

Can my order be sent to more than one address?

When will my order be dispatched?

Delivery information

Where is my order?

My order hasn't arrived

My order says delivered but I haven’t received it

I missed my delivery. What should I do?

Something is missing or wrong in my order

My delivery arrived damaged

Help with my delivery

Shipping & Delivery

How do I fit my mouthguard?

How do I fit my Instant Custom-Fit mouthguard?

How do I fit my Gold or Silver mouthguard?

How do I fit my Bronze mouthguard?

How do I fit my Night Guard?

Can I remold my OPRO mouthguard if it doesn’t fit perfectly the first time?

My mouthguard doesn’t fit. What can I do?

Our Precision-Fit Guarantee

Fitting your mouthguard

How do I return an item?

Can I return a mouthguard I’ve opened or fitted?

Can I return part of my order?

Do I have to pay for returns?

I bought my mouthguard from another retailer. Can I return it to you?

Can I exchange an item?

My mouthguard is faulty. What should I do?

What is the Dental Warranty?

Do I need to register for the Dental Warranty?

Dental warranty

Will my mouthguard come with a case?

Delivery Options

What if my mouthguard doesn’t fit?

What should I do if there's a problem with my order?

When will I get my refund?Updated 3 hours ago