Have a question about our mouthguards or need assistance with your order? Our team is here to help! Get in touch with us for expert advice, product support, or any other inquiries—we’re always happy to assist.

For phone enquiries, our team is available Monday to Friday, 9:00 AM – 5:30 PM (UK Time). Give us a call, and we’ll be happy to assist you!

OPRO

For hygiene reasons, we&#x2019;re unable to accept returns of mouthguards that have been opened, fitted or worn, unless they&#x2019;re faulty.Not happy with the fit?You don&#x2019;t need to return it. Your mouthguard can be remoulded, so see Can I remould my mouthguard? If you&#x2019;re still having trouble, contact us and our team will help under our Precision-Fit Guarantee.Think your mouthguard is faulty?Please contact us with your order number and a photo, and we&#x2019;ll put it right. See My mouthguard is faulty for more information.For full details, see our <a href="https://www.opro.com/policies/refund-policy">Return and Refund Policy</a>.

For hygiene reasons, we’re unable to accept returns of mouthguards that have been opened, fitted or worn, unless they’re faulty. Not happy with the fit?. You don’t need to return it. Your mouthguard can be remoulded, so see Can I remould my mouthguar

Can I return a mouthguard I’ve opened or fitted?

Returns, refunds and exchanges

Why do I need a mouthguard?

What makes an OPRO mouthguard different?

Which level of mouthguard should I choose?

Should I choose youth or adult size?

Can I wear a mouthguard with braces?

Can I wear a mouthguard for teeth grinding (bruxism)?

Choosing the right Mouthguard

Are OPRO mouthguards safety tested?

What are OPRO mouthguards made from, and are they safe?

What is antimicrobial protection?

Can I wear a mouthguard with veneers or other dental work?

Materials and Safety Information

How do I clean my mouthguard?

How should I store my mouthguard?

How often should I replace my mouthguard?

Care and Cleaning

About our Mouthguards

What payment methods do you accept?

Can I order a custom design for my team or club?

Can I add a name to my mouthguard?

Can I change my order?

How do I cancel my order?

Can I change my delivery address?

Can I get a VAT invoice or receipt?

Ordering and Payments

How much is delivery and how long does it take?

Do you offer free shipping?

Which countries do you deliver to?

Will I have to pay customs or import charges?

Can my order be sent to more than one address?

When will my order be dispatched?

Delivery information

Where is my order?

My order hasn't arrived

My order says delivered but I haven’t received it

I missed my delivery. What should I do?

Something is missing or wrong in my order

My delivery arrived damaged

Help with my delivery

Delivery and Shipping

How do I fit my mouthguard?

How do I fit my Instant Custom-Fit mouthguard?

How do I fit my Gold or Silver mouthguard?

How do I fit my Bronze mouthguard?

How do I fit my Night Guard?

Can I remould my mouthguard?

My mouthguard doesn’t fit. What can I do?

Our Precision-Fit Guarantee

Fitting your mouthguard

How do I return an item?

Can I return part of my order?

Do I have to pay for returns?

I bought my mouthguard from another retailer. Can I return it to you?

When will I get my refund?

Can I exchange an item?

My mouthguard is faulty. What should I do?

What is the Dental Warranty?

Do I need to register for the Dental Warranty?

Dental warranty

Can I return a mouthguard I’ve opened or fitted?Updated an hour ago