OPRO

Check your tracking firstYour tracking link, in your shipping confirmation email, will show where your parcel is and whether the courier has left any messages, such as a missed delivery or a parcel waiting for collection.When should it arrive?From the day you receive your shipping confirmation email, please allow:<ul dir="ltr"><li>UK Standard: 2&#x2013;3 working days</li><li>UK Express: 1&#x2013;2 working days</li><li>UK Next Working Day: the next working day</li><li>Europe: 3&#x2013;6 working days</li><li>USA: 3&#x2013;5 working days (Expedited: 1&#x2013;2 working days)</li><li>Rest of the world: 3&#x2013;10 working days</li></ul>International orders can occasionally be held up by customs checks.Still not arrived?If your order hasn&#x2019;t arrived within the expected delivery time, please contact us with your order number within 7 days of the expected delivery date, and we&#x2019;ll investigate with the courier.Tracking says it&#x2019;s been delivered? See My order says delivered but I haven&#x2019;t received it.Missed a delivery? See I missed my delivery. What should I do?

Check your tracking first. Your tracking link, in your shipping confirmation email, will show where your parcel is and whether the courier has left any messages, such as a missed delivery or a parcel waiting for collection. When should it arrive?. Fr

My order hasn't arrived

Shipping & Delivery

Help with my delivery

Why do I need a mouthguard?

What makes an OPRO mouthguard different?

What’s the difference between the levels of mouthguards?

Should I choose youth or adult size?

Can I wear a mouthguard with braces?

Choosing the right Mouthguard

Are OPRO mouthguards safety tested?

What are OPRO mouthguards made from, and are they safe?

What is antimicrobial protection?

Can I wear a mouthguard with veneers or other dental work?

Materials and Safety Information

How do I clean my mouthguard?

How should I store my mouthguard?

How long does a mouthguard last?

Care and Cleaning

About our Mouthguards

What payment methods do you accept?

Ca n I order a custom design for my team or club?

Can I add a name to my mouthguard?

Can I change my order?

How do I cancel my order?

Can I change my delivery address?

Can I get an invoice or receipt?

Ordering and Payments

How much is delivery and how long does it take?

Do you offer free shipping?

Which countries do you deliver to?

Will I have to pay customs or import charges?

Can my order be sent to more than one address?

When will my order be dispatched?

Delivery information

Where is my order?

My order says delivered but I haven’t received it

I missed my delivery. What should I do?

Something is missing or wrong in my order

My delivery arrived damaged

How do I fit my mouthguard?

How do I fit my Instant Custom-Fit mouthguard?

How do I fit my Gold or Silver mouthguard?

How do I fit my Bronze mouthguard?

How do I fit my Night Guard?

Can I remold my OPRO mouthguard if it doesn’t fit perfectly the first time?

My mouthguard doesn’t fit. What can I do?

Our Precision-Fit Guarantee

Fitting your mouthguard

How do I return an item?

Can I return a mouthguard I’ve opened or fitted?

Can I return part of my order?

Do I have to pay for returns?

I bought my mouthguard from another retailer. Can I return it to you?

When will I get my refund?

Can I exchange an item?

My mouthguard is faulty. What should I do?

Returns, refunds and exchanges

What is the Dental Warranty?

Do I need to register for the Dental Warranty?

Dental warranty

Will my mouthguard come with a case?

Delivery Options

What if my mouthguard doesn’t fit?

What should I do if there's a problem with my order?

My order hasn't arrivedUpdated 6 hours ago